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SHIPPING & RETURNS POLICY

Shipping

Within Australia we offer FREE standard tracked shipping on all orders over $80 and FREE express tracked shipping on all orders over $200.  Standard tracked shipping for all orders $80 and under is $8.00 and express shipping for orders $200 and under is $15.00.  

Special shipping zones have been set up for our friends in New Zealand, North America, Western Europe, Asia and the Pacific as well as other regions around the world. Details, including free international shipping options, are available at checkout.

We want to make sure that you receive your order as soon as possible. All orders will be shipped within two business days of order receipt.

Please check your junk mail for emails from Rundles regarding your order. As soon as we have dispatched your order, you will receive a confirmation email with tracking details. We use Australia Post for all Standard and Express Shipping and your order can be tracked at https://auspost.com.au/mypost/track/#/search 

PLEASE NOTE – Deliveries are out of our control so please keep this in mind whilst waiting for your order. If you have missed your parcel or think your parcel is overdue, please use the shipping code provided to track its location. We take no responsibility for lost or missing parcels. Once we have dispatched your order, it then becomes the responsibility of the delivery company.

Returns Policy

We get it! Sometimes you may not be completely happy with your purchase so please review our Returns Policy so that we can help you out.

If you wish to return an item you must please contact us first at returns@rundlescronulla.com.au with your order details, product code and reason for return. You must also complete the form that comes with your purchase and return it with your item(s).

For our Australian customers all items must be returned to us within 14 days of goods being delivered. Our international customers have 28 days to return their goods. All our customers will receive a Store Credit subject to the following conditions:

  • Returned items must be received by us in original condition, i.e. unworn, no marks or stains, unwashed and tags must still be attached. Returned items not received in their original state will be automatically returned to the customer. Rundles staff reserve the right to reject a returned item if we conclude it is not in original condition.
  • The customer covers the cost of returning all items to Rundles. We recommend using tracked postage as Rundles takes no responsibility for return items lost in the post.
  • Sale Items cannot be returned unless they qualify as a Faulty Item.

Faulty Items

Rundles supports Australian consumer protections laws and if your item has a genuine manufacturing fault and/or does not correspond with the description given to you then Rundles will either replace the item, repair the fault or offer you a complete refund.

If your product is deemed faulty by Rundles $8.00 will be added to your Store Credit to compensate you for return shipping.

Customer Reviews

Rundles

Online Customer Reviews

Hannah 07/10/21

Have been shopping at Rundles since the early 90’s but have never ordered online… Covid forced my hand on this one. Really loved how the sizing is explained (model wears 8 usually wears 6 etc). Quick, fast process. I was coming down for click and collect but one of the staff was delivering in my area and got in contact to see if I would like delivery while she was there. Awesome! Garment arrived beautifully wrapped and fit exactly as explained. Really happy - though I can’t wait to get back in the shop!

Ella 01/10/21

I just wanted to say thank you so much for your amazing service and products especially in lockdown. I separately ordered the black and lighter blue pair of beach bum rip shorts and they have both fitted amazing and a super comfortable. I am also looking forward to ordering the darker denim pair when they are back in stock after lockdown. Every summer I find it really hard to find a good pair of shorts with a particular look and cut, and after looking through so many stores the Rundles shorts are my new go to for each summer! Thank you

Trish 09/09/21

So very happy with the 3 items that I purchased from you…I’m sure I will shop with you again…thank you

Danielle 26/08/21

Thank you ladies so much I shop in your shop every week when opened and have really loved to shop on line in lockdown.

Keza 20/08/21

I'm very happy with all my order. Thank you

Lena 19/08/21

Awesome experience and I love my new overalls.

Karen 27/07/21

Fantastic product. Quick and easy online ordering. And click and collect a pleasure. Great communication between myself and Rundle’s employee. Highly recommended.

Jenny 16/07/21

Great service. Quick delivery. Just love the fluffy lounge pants. Can't wait to wear them.

Kylie 13/07/21

Thank you.
Really impressed how fast I got the order online.

Russell 01/07/21

Daughter absolutely loves them [Fifi Fluff PJ Bottoms - Light Turquoise Polar Bear].
Thanks heaps!
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